Friday, 18 November 2016

Still concerned about moving to Hosted VoIP?

You really don’t need to worry - let us explain

Are you in the process of looking at a new telephony solution for your business and are a little unsure or sceptical about VoIP? (Voice over Internet Protocol). Let us put your mind at rest.  
Courtesy of - Stuart Miles

We know that some people have a few misconceptions about VoIP and are pleased to say that most of these concerns are unfounded.  So, we’d like to guide you through the most common myths, so that you have the knowledge and information available to make an informed decision.

  • It’s expensive

In actual fact, a hosted VoIP system is very affordable and can save you money.  You no longer need ISDN lines, so you don’t need to pay for any that are not in use and no costly maintenance contracts or bills for your PBX.  Because of the additional flexibility and features a new hosted system brings, you will in fact have a far superior system for less money! So to summarise:-
  • No PBX in your office to install or maintain
  • Cheaper call costs
  • No additional fees for adding or moving phone extensions
  • Free support on the system
  • Free upgrades as they become available

And best still, less missed calls due to the outstanding functionality of the system, giving you more flexibility and capacity to answer more calls and therefore, boost your profit margins.

  • Poor quality

Many people base their opinion of VoIP on their home use of Skype. Today, business grade VoIP is crystal clear and certainly comparable to ISDN lines, if not better.   Merlin’s infrastructure is monitored constantly and consistently to give the very best quality of service levels.  

Over the years  VoIP has been given a bad name in certain areas, due to some providers putting in cheaper contended services and not using tier one carriers. Tier one carriers (such as Merlin), pass voice traffic using an 80Kbps codec.  Some providers will pass traffic as low as 16Kbps, this potentially causing inferior call quality.  

The quality of VoIP calls can also suffer because of other factors, such as bandwidth availability, the number of calls in progress or your own internal network setup.

Merlin will ensure that you have sufficient bandwidth to handle the calls required and also have a good understanding of your business needs and network, so that your calls are as clear as can be.   

  • VoIP is not secure

Many people perceive VoIP as insecure, because it relies on an internet connection instead of copper telephone wires.  

Well, the internet has been transferring secure information (which includes banking details etc) on a daily basis.  

Any telephone system  is hackable, yes, even analogue lines!  You only have to think to the hacking scandals involving well known newspapers. Merlin limits access to their systems strictly to the devices connected.  

Merlin take security very seriously and  have very tight security protocols in place.  We lock down connections to the fixed IP addresses (where available) and monitor live call patterns ensuring that if any client were to have their network hacked, any exposure to their phone system would be minimal.

  • VoIP is only for the largest companies

VoIP is not just a sophisticated system for large enterprises.  As VoIP is so versatile and scalable it makes it a very powerful option for even the tiniest of companies.  Low start up costs and having the ability to add extensions and services effortlessly to your system as needed, makes this a very attractive solution for any size business.

  • VoIP is hard to install

Well in reality, nothing could be easier.  All you need is a broadband connection and an IP telephone, plug it in and off you go. No PBX to sorry about, no upgrades and bare minimum of training needed - it’s all very easy to use.

You can add or take off extensions as and when you need to, and this in itself,is a very quick process for your provider.

Merlin will always configure your phones and router for you beforehand and this means there is minimal disruption.  It really is that easy!

One great advantage is that any future updates are free and installed instantly.
  • VoIP technology is too new

VoIP technology has actually been around since the 90’s.  Stop to think how far mobile phone technology has come since the “brick” you clamped to your ear, to the sleek, multi function item it has become now.  Well, the same goes for VoIP.

Uptake percentages are now far outstripping sales of traditional phone systems.

VoIP systems are here to stay and we know that ISDN lines will eventually be phased out just like video tape!

In fact, investing in VoIP is the smartest thing  you can do now to future proof your business and take advantage of receiving more benefits for a more cost efficient system.

If you still have concerns and wish to throw any technical questions at us, then just ring 08008778810

The Merlin Team
Always here to help you!

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