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Merlin are 9 years old this week!
Naturally we are very proud and incredibly thankful to all of our loyal clients.
Also very pleased to say, that the majority of our very first clients are still with us, which hopefully is all down to great products, system reliability and great customer service.
Although our client base has grown tremendously over the past few years, we have grown too. Taking over a company in Norfolk has expanded our products and services, yet we still maintain the vision and values we set out from the beginning.
On our journey we have learnt a tremendous amount as well.
One very important fact is that "one size does not fit all". Every business is unique. Every network is different, and it's our job to ensure we support each and every need and requirement. Luckily, because our systems are so flexible, we can and do provide a bespoke service. Often a few small tweaks, or adding an additional function to a system can make a huge beneficial difference to a clients business.
Our mission is still to be as transparent as we can and not wrap charges up into packages that make money for us, rather than the client. This works fine for most of our clients and they are very happy to buy from us because of this, but there are some that actually want a package because they know just how much their invoice will be at the end of the month. Some clients actually think they really will get a better deal with a package. It's just the psychology of a bundled up deal!
Many clients also have a preconceived idea that their telecoms will be cheaper if they buy into a longer contract term. Often as not, this is not the case (Telecoms are a commoditised industry) - it just makes it very difficult or expensive to move if you aren't happy with your provider. We have noticed a few telecom companies have taken our lead and now offer a 30 day agreement. We are very pleased to have been a pioneer in that direction.
One last mention will be to the fantastic team of business partners who work with us. We are very lucky to have formed some great relationships with a handful of IT companies who really work like we do; have the same principles and will bend over backwards to make something work for our clients. They all have the same “can do” attitude, which is refreshing. We'd have no hesitation in recommending them to anyone.
Finally, we’ll have a toast to all our clients, because we really couldn’t do it without you!
Cheers and thanks to each and every one of you.
Tina Bricknell for
THE MERLIN TEAM