Friday, 30 January 2015

New Product - Gigaset SL930 Android Dect Phone

 We are currently testing the new Gigaset SL930A - an Android based DECT phone with HDSP sound performance and answer machine all rolled into one.  Not only does it allow for an analogue line to be connected to make and receive calls, but because it is an Android based phone, it can be used as an integral part of the Pro-IPBX hosted phone system when using the right sotware such as Bria, developed by Counterpath.  This also allows you integration with address books for easy dialling and to see who is calling you.  For greater flexibility it will show presence management so that you can see who is free or busy on the phone.

Our tester says the phone works very well as long as you are within range of a wireless network(s).  It certainly gives you the flexibility of roaming around the office.  The battery life is good and integration with Google calender and contacts is excellent.  Price through Merlin £175.00 plus VAT.

See link below for full details:-


Monday, 19 January 2015

Will you comply with the new Data Protection Regulation? Take the test now....

The European Parliament voted in favour of the proposed new Data Protection Regulation by an overwhelming majority in March 2014.  Safe to say, this will become law this year. 

Everyone who holds data on European citizens is affected, even if you are not located in the EU. 

Non compliance could cost dearly, with fines of up to 100 million euros. 

You need to be able to show that personal data was encrypted, so that if data is lost, no one can can access it without the correct encryption keys. 

The link below provides a great 60 second compliance check through Sophos.  Best to do this now and be ahead of the game.

The Merlin Team

Wednesday, 14 January 2015

Internet of Things is a threat to privacy?

Yes, another article on privacy and security.

A thought provoking link below from Naked Security with some interesting comments attached.

 What are your thoughts?


Tuesday, 13 January 2015

How to become a Gmail Ninja now!

Are you inundated with e-mail everyday? Is it a constant battle to mange them? 

Well, help is at hand and is highlighted in a great article we found from Lifehacker.

Not sure if you have heard of Gmail labs, but just to explain, these are experimental , pre-release features that you can test now and  which could  save you time and be really fun to work with too.  Cool.
Below is an extract from Google on how to set Gmail labs up:-

Enable Labs

Want to get started with Labs? You can do this in a few quick clicks.
  1. Open Gmail.
  2. Click the  gear in the top right and select Settings.
  3. Open the Labs tab.
  4. Identify the labs you want to turn on and click the Enable radio button.
  5. Click Save Changes at the bottom of the page.
Do it now
If you don’t see the Labs tab in your settings, make sure you are using a supported browser.
After you enable a gadget lab, you can access it by clicking on the gadget icon in the bottom left corner of your Gmail page, underneath your chat list.
Gmail UI Labs gadget icon
If you have multiple gadgets, you can rearrange them by dragging and dropping them.

Problems with Labs

If you encounter any problems while you have a Labs feature enabled, here are some things you can do:
  • Temporarily disable Labs
    Go to to temporarily disable Labs and get your account back to normal.
  • Disable Labs individually
    If you'd like to help pinpoint the problem, you can disable each feature until the problem goes away.
    1. Open Gmail.
    2. Click the  gear in the top right and select Settings.
    3. Open the Labs tab.
    4. Select the Disable radio button by the features you've enabled.
    5. Click Save Changes.
    Google also post updates about new Labs to the Gmail Blog if you are interested.

    Well I'm off to have a play......


Wednesday, 7 January 2015

Will you face criminal prosecution?

People using the mains wiring in their homes, with "power line" networking equipment, to transmit data may face criminal prosecution and fines up to £5,000 in England and Wales.

An article in The Telegraph yesterday highlights this following recent Ofcom proposals, mainly brought about as a result of  lobbying by GCHQ.

The article has produced some interesting comments. 

Just make sure you know what you are buying and check to ensure your devices are CE approved.

Tuesday, 6 January 2015

BT worst provider among broadband services in UK?

This may not come as any surprise...........

A recent article from Mobile Choice highlights the findings of a survey by Ofcom which show BT emerging as the worst performer among broadband services in the UK.

BT's customer satisfaction ratings dipped on broadband speed issues and customers not being happy with their broadband packages.  Customer satisfaction ratings on landlines also dipped in 2014 compared with 2013.

For full article see

We would love to hear from you with your customer service stories, good or bad!