Wednesday, 26 November 2014

VoIP and working from home

More and more companies are listening to their customers who are saying they are sick of talking to overseas representatives in noisy call centre "sweatshops".   This backlash means a huge growth in working from home for many Brits.   The advantages of working from home are many.  For the employee; flexible hours, no travel (so more environmentally friendly), being on hand for sick children, fitting in the school runs and being home for the holidays are the main bonuses.  Also great to be able to dash out into the garden to take in the washing and be at home for deliveries and for when the gas man attends the broken boiler!

Employees are loving the fact that such flexibility offers a better lifestyle, so will work harder to maintain their jobs.  The customer experience is very much improved and with  less cost for the employer, it seems very much a  win win situation. The qualified professional employee can be based miles away from the main office, so good staff can be sourced further afield.

VoIP telephony and remote access to systems is very much a part of this flexible way of working.  By making calls via a broadband connection, it really is as simple as plugging in your VoIP enabled phone at home and off you go.  For the employer, there is often a saving in call costs when making calls this way, versus traditional land lines. Also, because the phone systems are purchased on a monthly per seat basis, extensions can be added or deleted to cater for expansion or a decrease in business.

With VoIP telephony you can set up a conference call with a whole team communicating at the same time. Great for home workers and employers alike.  Average call handing time can be monitored closely by the employer and coaching carried out following the playing back of recorded calls.

VoIP telephone system options are really invaluable for every size and type of  business.  With a phone system being the lifeblood of a company it is definately worth looking into, especially as initial set up and management of  the phone system  is incredibly easy, with excellent call quality and cost savings to be had.

What's not to love!

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