Friday, 31 October 2014

4 Reasons you should consider Mobile VoIP for your Business

At Merlin Telecom, we follow and share expert opinion from around the industry. This article extract originated by Susan J Campbell explains why VOiP can be the ideal solution for a mobile workforce and an increasingly data-hungry business environment.

If you pay attention to the communications industry at all, you know there are cost benefits to be had making the move from a traditional landline to Voice over Internet Protocol (VoIP). Still, a number of businesses haven’t made the move to this more economical deployment strategy as they try and figure out a way to support an increasingly mobile employee base, as well as a heavier reliance on data intensive activities.
Believe it or not, these two trends are key reasons to support a move to VoIP. When you do so internally, you can extend support to those employees in the field through mobile VoIP. As a result, you can deliver better access and support, while also enhancing overall productivity.

A recent Which VoIP piece highlighted the top benefits of VoIP as they relate to this productivity. We’re going to put a slightly different spin on it, looking at it through the concept of mobile VoIP.

Mobile device on One Extension – one of the best things about mobile VoIP is that it gives your employees the appearance of being in the office, even if they’re out on the road. This means they can be reached with just one number. If a voicemail must be left, it is easily accessible, regardless of the device.

Call Recording – you likely already know the benefits afforded with call recording. When you can extend this capability via mobile VoIP, employees can still be in compliance regardless of location. This is important whether it’s a sales rep on the move or a virtual call center agent working from home.

Conferencing – getting everybody on one call is a mess when you’re trying to include multiple landlines, mobile lines and even VoIP extensions. When you have business VoIP in place and extend out from this single platform, it integrates well for all users, supporting mobile VoIP as necessary. Participants no longer have to worry about the technology – only the call.

Voicemail to Email  – the employee always on the go may not have time to call in and get messages. Mobile VoIP, when supported with the corporate VoIP system can enable this activity. Employees can receive the voicemail via text or email, easily checking in on messages as needed.

The benefits afforded the company seeking to support the mobile employee extend far beyond this list, but you get the idea that it’s worth considering. The cost benefits are clear, so too are the benefits associated with the mobile base. If you’re ready to drive performance for all employees, it’s time to consider support for mobile VoIP.

Ask us how this can work in your business and we’ll give you a totally objective, no-
obligation professional opinion and a Usage Audit that will show you exactly where
your opportunities are for achieving better value and optimising performance and

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