Friday, 13 December 2013

Mobile Calls

The Cost of Stolen Mobiles is to be Capped

Bringing you relevant updates from around the industry, this article was sourced online via The Register.

A new agreement between government and service providers means that by 2016 UK mobile users will be protected from thieves running up massive bills.

EE, Three, Virgin Media and Vodafone have all agreed to put a cap on the amount that customers will have to pay on phones that have been reported lost or stolen, in a similar way to the £50 liability ceiling on debit and credit cards, although the amount for the mobile cap hasn't been announced yet.

The service providers have also agreed not to hike prices in the middle of a contract and to work with the government to eliminate roaming charges by 2016.

Culture Secretary Maria Miller said "Families can be left struggling if carefully planned budgets are being blown away by unexpected bills from a stolen mobile or a mid-contract price rise."

"We are ensuring hardworking families are not hit with shock bills through no fault of their own."

If phone companies want to raise prices in the middle of contracts, they will now have to give customers the option of ending the contract without any penalties if they don't want to accept the hike.


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