Under the changes, consumers will only need to follow a single switching process, which will be managed by their new communications provider. Ofcom has also set out additional measures to help prevent consumers losing their service during the changeover process, or being switched without their consent.
Ofcom is consulting on the detail of putting these improvements in place, through a change to the General Conditions, and on timescales for changes. The consultation closes on 2 October 2013.
The statement and consultation are available online from the Ofcom website www.ofcom.org.uk.