Thursday, 18 July 2013

Hosted vs. On-Premise PBX Systems

Hosted telephony is now becoming the preferred choice for new system installs, but the information out there to support your choices can be confusing. This might help with some initial questions:
  1. Total Cost of Ownership TCO

    On-premise systems often demand significant upfront investment whereas hosted are generally paid with more affordable monthly payments. Buyers should consider the total cost of ownership (TCO) of these systems in addition to the initial capital necessary to purchase a new network.

  2. Value of Specific vs. Bundled Functionality

    The technical capabilities of hosted and on-premise PBX systems are however quite different, with hosted providing greater flexibility and resilience. Hosted providers frequently bundle features and charge a set per-user price. If customization is important, buyers need to express this up-front when working with PBX providers. They may have to shop around to find a hosted provider that offers their ideal bundle. Alternatively, they should have a detailed list of features for hosted providers to ensure they are given an accurate price quote.

  3. Ease of Customization

    If your system requires advanced customization, on-premise PBX may be advisable. If choosing a hosted option, work with a vendor to discuss the exact customizations you need and what they can offer.

  4. User Experience

    To ensure voice quality, on-premise systems will prioritize data traffic. With hosted solutions, you must ensure that your data provision is on an appropriate business platform and that the data traffic is prioritized. Have an audit and evaluation of your data connection quality to ensure that the provision to your site can effectively handle your requirements and still deliver the level of quality you expect. 

  5. Costs of Tech Support

    If your company currently manages its own data, you may already have wider IT support in place, and implementing a hosted system may not necessarily reduce staff costs.

    If you currently don’t have an IT team, hosted PBX can potentially save your company from having to hire technical staff members. However, you should also consider how relying on third-party support works with current strategies. If the telephone system is critical, you need to be very comfortable with the vendor that will be wholly responsible for its support.

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