Monday, 13 May 2013

Do you have any idea how many calls your business is missing?

After a recent conversation with a client to evaluate commercial impact pre- and-post telecommunications system change from a traditional analogue landline to a cloud-based VOIP system, we showed that his business - a busy professional Practice – was missing around 25% of essential calls at a critical time of the day.

Using the Merlin VOIP Pro-iPBX system to the full means that data analysis is possible of all communication transactions – incoming and outgoing, internal and external – so it’s incredibly easy to monitor and establish where there are critical pinch-points in resource allocation, under-staffing, and where there might also be elements of team members not pulling their weight (?) which can also be identified in businesses which rely on a volume of sales calls being made.

By recognising missed incoming calls with the Merlin Pro-iPBX system, our client restructured his team and has now experienced a corresponding 25% increase in business.

It is difficult to tell how efficient your communications and business operations are without the scope to identify and evaluate activity with the appropriate software and supporting data systems.

A perfectly integrated hardware system and cloud based telephone system brings a new lease of life to businesses doing their best to grow and maximise efficiencies, meaning that you can access blue-chip features for a fraction of the cost.

VOIP has improved massively since the early days, as the integrity of internet connectivity has become much more robust, and those businesses which have chosen to switch are seeing benefits in many more ways than they expected. Not only are they making cost savings – preventing unnecessary loss of from the bottom-line, but they are seeing the benefits of business operational benefits which come from improved operational efficiency, better internal communication and less travelling time.

Is it time you explored this for your business? Whatever the size of company, there’s something to discover that will bring improvements.

0800 877 8810 for more details.

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