- Make your business appear larger than it is. When a caller calls say you have a sales, finance and customer service department using IVR (interactive voice response)
- Use intelligent routing to direct calls to the relevant departments, saving on the costs of a receptionist
- Measure and test against advertising campaigns. Use different numbers non geographic and geographic in different adverting campaignsyour number is re-rerouted at the click of a mouse
- Prevent future hassles if moving office, your number is re-pointed at the click of a mouse
- Make use of remote workers but let your customer think you are all in the same place
- Had a bright idea – leave yourself a voice-mail from your mobile when on the road
- Have a consistent voice message which is on brand for all your customers
- If you have a restaurant, save staff time by recording your the menus to the switchboard
- Stop customer ‘on hold’ frustration while the receptionist speaks to someone else. Play them a meaage that keeps them engaged.
- Automate appointment bookings, for example doctor surgeries or trade quotation requests
- Dictate a voicemail to your secretary and have it ready and typed when you arrive in the office
- Provide a ’secret option’ for priority customers to reach you
- Never miss an order or booking
- Keep it simple
Or
PRO-iPBX
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