Friday, 21 May 2010

How Voice over IP (VoIP) works

The concept of Voice over IP can be a complete mystery to many business owners and employees alike but once understood, then the technology becomes more easy to use. Furthermore its use can be implemented in such away so as to enhance your company’s presence and therefore used to your company’s advantage.

Voice over IP and how it works: at a glance

With a Voice over IP (VoIP) solution, analogue voice calls are converted into data packets. These packets are then transmitted like any other type of data packets, over the Internet or any other private Internet Protocol (IP) network.

When using a Voice over IP (VIP) service, calls can be made to landlines or cell phones. Calls can be made computer-to-computer using headphones and microphone. These can be wired, wireless or even Bluetooth

During the evaluation of how Voice over IP works, it is worth noting that you can make or receive calls using existing landline telephones. To do this all you need to install is an analogue telephone adapter (ATA) that is connected to your network or to connect the phones to a router that has VoIP capability such as some of the Draytek range of routers. To ensure the very best voice quality and answer possible security issues, you should consider using your VoIP or other communications system on a private IP network.

How can Voice over IP (VoIP) Work for Your Business

By adding a Voice over IP service to a data network, costs will be reduced, improvements to productivity will occur, and collaboration amongst staff and between customers will improve..

You will be able to save money by consolidating networks i.e. having one network to manage instead of two. New extensions can be easily added, moved around, or changed. Extensions can be moved to locations or remote workers deployed all of which saves you money and gives your business more flexibility.

Due to the plug and play nature of Voice over IP phones and applications that can run on smart phones, staff can be connected to the telephone system and use it from home or whilst travelling. This allows for improved staff flexibility and means that you are able to make better use of your resources. It also allows for an element of disaster recovery to be built into the business. If you experience a major loss of power, or other problem in the office, staff can be moved to other locations quickly and communications with customers resume.

Conferencing facilities built into the PBX means that you can have team meetings with remote workers and customers alike .This translate into savings made on travel, a contribution made to the reduction in carbon emissions and staff are more productive due to the reduces wasted time incurred during travel.

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